This change has coincided with a sharp increase in the number of patients who are upset by the time they speak to her. On a typical day, as many as a third of her almost two dozen triage calls are with patients who have struggled to access appropriate care.
This seems like it's working, actually. Similar to automated Amazon warehouses experiencing a seemingly paradoxical increase in injury rates compared to non-automated ones.....it's very possible this is simply selection bias and the patient triage overall is improved greatly.
Not sure that assertion holds; looking into the Amazon thing, it looks like the mechanism there was that it automated the "safe" parts of the job (notably walking), and greatly increased the rates at which workers were expected to perform the parts likely to result in injury/RSI, with less downtime between. That's not a flattering comparison to be making for any health system.
I mostly agree, except in some circumstances good triage can imply angry patients (assuming demand will exceed supply sometimes) : Lots of people present inappropriately at ER and then complain that they have to wait a long time.
This is ignoring that patients were being routed correctly before. This isn’t someone at a help desk. This is a mental health clinician being given the same patients after a worse intake process.
For instance: developing citizens who demonstrate critical thinking, responsibility, organization, independence, collaboration, initiative and self-regulation.
Not all of these are easily measurable, but all contribute to a prosperous and free society.
Yet every non-uni worker seems to develop those skills without going to university.
It would be interesting to measure. Critical thinking in particular doesn't seem to be taught.
I personally believe none of those skills were taught during my own engineering degree. For me it was a lot of simple regurgitation against closed ended test questions. In hindsight mostly a fucking waste of time: a piece of paper to get a job.
I wonder if escalating to Opus or Fable would change the behavior for the larger system level issues. I see the mention of starting with Opus, but now that the project is further along, perhaps a chance to take a second look.
In addition to the minimum wage they get paid, it's also the minimum (negative) value they add. There's zero reason to do better at a job that already is a waste of almost everyone's time.
They do add some value, but not those inside the terminal, except the nice people behind the check in counter and the curb luggage assistants (captains?) that will take your luggage, give you the boarding pass, and off you go? Golden. It seems they do well on tips. It's worth every $10-20 bucks or whatever it is now.
It is when you get to the security is where you meet the UpsideDown. Condescending, most all of them, ime.
I just bought a month of GO two days ago, I feel you. However, given access to both Flash and Luna there, probably still worth the $10 a month. I've been very happy with Flash's ability to implement a detailed, focused plan from Sol/Opus.
I implore you to think about all of the emissions that are involved with the entire infrastructure that maintains the lifestyle you enjoy before imagining your part is "done".
